Congratulations on beginning your journey with us here at Primal!
Please take the time to familiarise yourself with our Terms and Conditions as laid out below:
YOUR ACCEPTANCE OF THESE TERMS OF PURCHASE
These Terms of Purchase (“Terms”) apply to all purchasers of Primal Gym Ltd products. By purchasing Primal Gym products, you are agreeing to comply with and be bound by these Terms of Purchase. If you do not agree to these Terms, do not purchase Primal Gym products.
We reserve the right to change these Terms or to impose new conditions from time to time, in which case we will post the revised Terms on our website. By continuing to use the product after we post any such changes, you accept the Terms as modified.
YOUR OBLIGATIONS
In consideration of your purchase of Primal Gym Ltd products, you will abide by all Terms, site and privacy policy requirements. Further, you agree that to the extent you provide personal information to Primal Gym Ltd it will be true, accurate, current, and complete and that you will update all personal information as necessary.
COACHING
A coaching relationship between the Coach and yourself is essentially a relationship whereby the Coach assists you in meeting your potential within the areas the coaching relationship is meant to focus on.
You hereby acknowledge and agree:
You are solely and exclusively responsible for the choices that you make with regard to this coaching relationship, the Coach’s recommendations and input.
You are solely and exclusively responsible for your own mental health, physical health, business decisions, and any other actions or inaction you choose to take.
The Coach is not liable for any result or non-result or any consequences which may come about due to your relationship with the Coach.
Coaching is not a therapeutic relationship or a medical one. Coaches may not provide therapy or medical services and you are responsible for procuring these services at your own will and discretion if needed.
You understand that in order to enhance the coaching relationship, you agree to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.
Coaching is not a “done for you” product and you must fully participate. Participation includes booking classes or sessions with your coach, being on time and fully prepared for sessions and completing homework as it is assigned, by its deadline.
ALL PRODUCTS
FOUNDATIONS
You have purchased a series of one-to-one sessions with various coaches, as prescribed at your Discovery Chat. Upon successful completion of all prescribed sessions, you may then purchase your membership. We reserve the right to insist on further one-to-one coaching should we deem you are not at the required level to enter classes safely and without disruption to the service rendered to other members.
We require 24 hrs notice in order to reschedule any Foundations sessions once booked. Any missed sessions without the correct notice will be forfeited and must be purchased again in order to complete Foundations.
The Foundations course has an expiry date on the product - please refer to your TeamUp account for details. We may, on occasion, extend these dates due to extenuating circumstances.
MEMBERSHIPS
You have purchased an ongoing subscription product. Please refer to your receipt for details on your product and subscription term.
REFUNDS
There are NO REFUNDS once payment has been processed. Cancellation details are dependent on your product subscription.
CANCELLATION
If you have purchased Foundations there are no cancellations.
If you have purchased a membership subscription (classes or Personal Training), you may choose to cancel at any time.
You alone are responsible for the proper cancellation of your subscription. The length of your subscription will vary depending on the product. Refer to your receipt for details.
To cancel your subscription, please email csm@primalgym.co.uk
Upon cancelling any of these products, classes and Facebook Private Groups will be removed.
Primal Gym Ltd reserves the right to (i) modify or discontinue, temporarily or permanently, the Service (or any part thereof) and to refuse any and all, current and future use of the Service, suspend or terminate your subscription (any part thereof) or use of the Service, for any reason with 48 hours notice. You shall receive a refund of the payment made for any period for which you are denied the service. However, if Primal Gym Ltd believes that you have violated the Terms, it shall discontinue the services and terminate this Agreement without notice and no refund shall be made.
HOLD POLICY
You may temporarily freeze your membership for a period of up to three months within one calendar year. The return month’s membership must be prepaid prior to the account going on hold. This will be stored as account credit and will be applied when your subscription restarts. This is to secure your membership.
We will automatically start your membership again, and start taking payments again, on the date you tell us you want your membership to resume. We will not charge you membership fees while your membership is on hold. You will not be allowed to use any of our services whilst your membership is on hold.
Should you decide to cancel your membership within this time there will be no cash refund. Should you be absent for longer than three months then the membership will be cancelled along with associated perks. If you wish to return after this time then we will require you to undertake Foundations again to reacquaint yourself with the gym, skills and coaches.
We will consider exceptional circumstances for the following reasons only: pregnancy, serious illness, serious injury, redundancy. We may require you to produce proof.
FAILURE TO MEET FINANCING TERMS OR DELINQUENCY OF PAYMENTS
Access to all relevant products will be removed if you are in default of financing terms or you are delinquent on payments due to Primal Gym.
PRIVACY POLICY
All contact and permission (including data capture and usage by Primal Gym Ltd) is authorised by our Privacy policy posted on the Primal Gym Ltd Website.
CONSENT TO RECEIVE SMS/MMS/WhatsApp MESSAGES
You consent to receive SMS/MMS messages (including text messages), WhatsApp messages and telephone calls from us, our agents, representatives, affiliates, or anyone communicating on our behalf at the specific number(s) you have provided to us, with service-related information, questions about your use of the Services, and/or Primal Gym Ltd and marketing information. You certify, warrant, and represent that the telephone number you have provided to us is your contact number and not someone else’s. You represent that you are permitted to receive calls and text messages at the telephone number you have provided to us. You agree to promptly alert us whenever you stop using a telephone number. Standard message and data rates may apply to all SMS/MMS messages (including text messages).
INTELLECTUAL PROPERTY
All Intellectual Property Rights in the Product Content including Course Materials and videos made by Primal Gym Ltd are, and remain, the intellectual property of Primal Gym Ltd, whether amended, translated, or distributed to the purchaser or not.
You are not authorised to:
(i) copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Product Content without prior written permission;
(ii) use the Product Content in the provision of any other course or training whether given by us or any third party trainer;
(iii) remove any copyright or other notice of Primal Gym Ltd on the Product Content.
FOUNDATIONS AND PERSONAL TRAINING SESSIONS
When working with a Coach, changing an appointment must be completed 24 hours in advance so we can make your spot available to another client who needs it. If you don’t cancel 24 hours in advance, you’ll forfeit the session.
FACEBOOK COMMUNITY RULES
The primary intention of the various Primal Gym Members Facebook Groups are to stay connected to fellow group members, share ideas, support and form genuine connections. It’s not a place to find customers or recruit people to other programs or groups. Failure to honour and uphold the Community Rules will result in your removal from the Group and participation in Primal Gym Ltd products may also be revoked without refund.
By joining the eligible Primal Gym Facebook Groups, you agree to the Group Guidelines which include, but are not limited to:
1) No Pitching: You are not permitted to offer your services, sell your programs or products, share affiliate links or direct group members to blog posts with your offers/affiliate offers or publicly ask members to join your own Facebook groups or communities.
2) No Unsolicited Private Messages: Be cautious of sending unsolicited private messages to group members. If we receive multiple complaints that you or someone else is using private messages to make unsolicited pitches to members, you may be asked to leave. You should view the group as your peers.
3) Be Respectful: Because of the diversity of our global community, please keep in mind that something that may be disagreeable or disturbing to you may not violate our community guidelines. Comments that are inappropriately negative, rude, or attacking will be deleted, removed, or we will ask you to revise your thoughts. Everyone is here to learn and grow, so anything violating that will be removed.
4) Authenticity: We ask that you use a Facebook account with your full proper name. It’s important to create trust and transparency amongst our members. If you aren’t able to meet the naming convention requirements, unfortunately we won’t approve the request.
5) Confidentiality: Being part of this group requires mutual trust. Authentic, expressive discussions make groups great, but may also be sensitive and private. What’s shared in the group should stay in the group.
INDEMNITY
You agree to indemnify, defend and hold harmless Primal Gym Ltd harmless from any loss, liability, claim, or demand, including reasonable solicitors’ fees, made by any third party due to or arising out of your use of products in violation of these Terms and/or arising from a breach of these Terms and/or any breach of your representations and warranties set forth above.
SEVERABILITY
If any provision of these Terms is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms will remain in full force and effect.
THESE TERMS OF PURCHASE MAY CHANGE
These Terms are current as of the posting date on the Primal Gym website. Primal Gym Ltd reserves the right to change and repost these Terms from time to time consistent with applicable laws and principles. These changes will be effective as of the date we post the revised version on the Primal Gym website. Your continued use of Primal Gym products after we have posted the revised Terms constitutes your agreement to be bound by the revised Terms. If at any time you choose not to accept these Terms, you should not use Primal Gym products.
ENTIRE AGREEMENT
These Terms (together with our Privacy Policy and any Privacy Notices or click-through agreements applicable to you) contain the entire understanding and agreement between you and Primal Gym with respect to Primal Gym products and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, between you and Primal Gym with respect to Primal Gym products and your use of Primal Gym products.
DEFINITIONS
The term “Products” refers to all intellectual property to be delivered by purchased access to the purchaser. Products include, but are not limited to, video recordings, templates, and PDF formatted documents. All products are subject to Copyright laws, and any reproduction of such will be punishable by law.
The terms “Primal Gym Ltd.,” “Primal Gym,” “Primal,” “we,” “us,” and “our” refer to Primal Gym Limited.
The term “PrimalGym.co.uk” refers to the Primal Gym website.
The term “including” means “including, but not limited to.”
The term “Site” refers to any website owned by Two-Brain Business on which these Terms of Purchase are posted.
QUESTIONS
If you have any questions about Primal Gym Ltd products or these Terms of Purchase, please contact us by e-mail at dougie@primalgym.co.uk.